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Customer service

Ensuring that the consumer has an excellent  experience of services and their environment

Ensuring staff know how to deal with people and have a depth of knowledge of the required services and consumer expectations

Simply put – there to help

Customer service

CUSTOMER SERVICE & PASSENGER ASSISTANCE
PREMIUM PASSENGER CARE
SERVICE RECOVERY
FIRST LINE & SECOND LINE MAINTENANCE
REPORTING, DATA COLLECTION & INNOVATION
AIRSIDE ESCORTING

case studies
WESTFIELD
Having heard about our provision of high quality customer service staffing at BAA Airports, Blackjack was approached by Westfield London to support their in-house Concierge team in a number of functi...
WESTFIELD >
TERMINAL OPERATIONS: DFT COMPLIANCE
Blackjack provides front line compliance & customer service staff to inform passengers of the DfT regulations relating to liquids & other prohibited items. Blackjack staff ensures the correct...
COMPLIANCE >