Airport Operations

ENHANCING THE PASSENGER EXPERIENCE THROUGH INTERACTION WITH OUR STAFF IS AT THE VERY HEART OF WHAT WE DO

With a remarkable 90 years of combined airport experience, we have an unparalleled and unique understanding of providing staffing solutions in airports. Our knowledge spans airport operations, customer service, travel retail and experiential promotions in both landside and secure airside locations.

Blackjack is one of the very few agencies with authorised signatory status and currently provides staffing solutions in most UK Airports and across Europe through our network of partner agencies. Our operational offices are located in Heathrow, Gatwick, Manchester and Glasgow airports. 

We pride ourselves on providing an unrivalled range of security-cleared staff and offer a variety of services including:

• Customer service agents
• Brand ambassadors
• Theatrical and experiential staff
• Meet and greet staff
• Auditors and mystery shoppers

All our staff are fully inducted and trained in the airport environment enabling them to maximise the potential of each activity in this specialist environment. With in-house training facilities and tailored training programmes we are able to deliver a flexible staffing resource to meet your specifications and through our other Blackjack divisions we can also provide media, stand design, build and installation and airside logistical support.